For purposes of these Terms and Conditions, “Greenwich”, “our” or “we” shall refer to Fresh N’ Famous Foods Inc., while “customer” or “you” shall refer to the customer who intends to purchase the Products from this Site.
Each Greenwich delivery store has a dedicated delivery area which cannot be changed. Thus, any forced request for re-routing of order to another store is strictly prohibited.
If you wish to order as guest, the site will require for your name, telephone or mobile number and complete delivery address but will not retain your personal information.
If another person used your account to order Products on your behalf, with or without your knowledge, such order shall be subject to these Terms and Conditions, and you agree that the order shall be considered your own and will be charged to you
Also, non-response to SMS and calls from either store, delivery rider or call center may result to late or non-delivery should not be taken against us. Additional verification call or confirmation call may be required to proceed with your order.
- The minimum food purchase for a delivery transaction is ₱ 200.00
- There is 45 minutes to 60 minutes delivery service time for single receipt transaction amounting to ₱ 200.00 to ₱ 1,999.00
For orders amounting to ₱ 2,000.00 to ₱ 2,499.00 you will receive a call/SMS from store to inform you of your delivery service time.
If we are unable to meet the promised service time, we will provide compensation which will depend on existing compensation rules and guidelines from Greenwich delivery. You understand and accept, however, that any delay due to heavy traffic, inclement weather or similar or conditions or circumstances, are beyond our control and should not at any time be taken against us.
- Excessive requests of items such as ketchup, gravy, utensils and the like are subject to store discretion.
- Any other special request outside the list of the Greenwich product menu is strictly prohibited. Additional special request such as medicine, newspaper, cigarettes, grocery items and the like will not be entertained.
Our acceptance of an order occurs when you receive an on-screen message and email message confirming that your order has been placed (“Order Confirmation”). The Order Confirmation is a record of our agreement to deliver the Products you ordered and your obligation to pay the price of the Products in full.
If you wish to cancel or change your order prior to delivery, please call the Greenwich Store which will serve your order (“Assigned Greenwich Store”) by dialing the landline and/or mobile number, details of which will be included in the Order Confirmation page. If you change your order, the price charged will be the price for the amended order.
We reserve the right to refuse any modification in case the order has already been dispatched for delivery prior to receipt of your request.
If you have concerns and/or not satisfied with your order, you may direct your concerns to the Assigned Greenwich Store by calling their contact number or by clicking “Message to Store” in Order Confirmation page to send your feedback.
To check the price/s of the Product you want to order, please click the Checkout button to see the breakdown and total amount due.
You can pay by any of the following methods: cash upon delivery, or cashless mode of payment on-site (credit card and/or debit card). The card terminal is only available in select NCR and provincial Delivery stores. Credit card payment may not be available 24 hours.
If your order is placed using a credit card, such card should be valid on the date of delivery of your order.
A Senior Citizen (SC) or Person with Disability (PWD) discount may be applied on the delivery transaction, provided you comply with the Delivery Conditions stated below.
We reserve our right to refuse to deliver any order if for whatever reason we believe that payment will be refused at any stage.
If payment is made via credit card and the cancellation of order was successful, we will endeavor to issue a refund to your credit card account within three (3) weeks from the date of the transaction. Credit card refund will be processed by the Customer acquiring bank.
We shall exert reasonable efforts to meet the delivery serving time, where applicable. You understand and accept, however, that any delay due to traffic, inclement weather or similar or analogous conditions or circumstance, are beyond our control and should not at any time be taken against us.
The Products ordered should be consumed within one (1) hour from their actual receipt. We will not be liable for any event that may arise as a result/consequence of consuming the Products beyond the specified time.